Technical support phone number: 08712 003 191
Under the EC Distance Selling Directive, you have the right to cancel the contract for your purchase within 7 working days commencing the day after the date that the items were delivered. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty. You cannot cancel your contract if the goods you have ordered are viewing cards and their subscription has been started.
To cancel a contract, write "Cancel Contract" on a piece of paper with your order details (a printout of an email will suffice). Package the items securely and send them to us with the invoice. We request that you email us at sales@turbosat.com to tell us that you are returning goods before you send them. 24 hours' advance warning is required for returns. The return address is:
Turbosat.com Returns
Legacy House
Church Road
Sittingbourne, Kent
ME10 3RS
We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.
When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order, provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
All items stocked and sold by Turbosat come with a 12 month manufacturer warranty unless stated otherwise. All Humax and Topfield products come with a 24 month manufacturer warranty. (All Topfield products purchased before Feb 2007 only come with a 12 month manufacturer warranty
Due to the nature of the product, Subscription viewing cards are not covered by a warranty unless they are official subscription cards and these are under warranty for as long as the broadcaster is broadcasting the programmes the card was intended to receive. The card is NOT covered if broadcasting stops due to the broadcaster going out of business or a change in schedules, or if the broadcast infringes UK broadcast law. If this is the case we are not liable for this action and you have bought said subscription cards with this knowledge.
Returns Policy Continued
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Any items that are returned for refund within 28 days after your initial 7day cooling off period will incur a 20% restocking charge. If we have not been notified within your cooling off period that you wish to return the product to us.
Any items returned for testing that are found to be in good working order, the customer will be liable for the cost of all postage incurred.
If you have a complaint about your order or service from Turbosat, please contact us
Remember to include all relevant information, failure to state order details, names/addresses, dates etc will result in a long delay in responding to your email.
We reserve the right to withdraw any item or offer at anytime.
CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000
We try really hard to make sure that all our customers receive the items that they want, promptly and in the best of condition. Unfortunately this isn’t always in our control, and mistakes and breakages do happen. As proof of postage cannot be regarded as proof of delivery, therefore we would suggest that you use recorded delivery, registered post or a courier to send items back. On expensive items it might also be a good idea to insure the goods for their full value, as we cannot accept liability for any damage or lost items incurred in transit. Whilst at all times, we try to assure you of the best possible service, however in accepting this, your statutory rights are not affected or limited in any way.
PLEASE NOTE:
1. Once you place an order you can cancel the order by calling us on 01795 429 666 within 2hours of placing it (this should guarantee that your order has not already been picked and sent).
2. UK law is the applicable law.
3. When buying goods on the internet, you are entering a legally binding contract
4. We do not pass-on or sell customers contact details.
5. On-line credit-card saftey is our main goal please see our security page for info.
6. We never send out unsolicited emails
7. After making a purchase you will see an order confirmation page and receive a receipt via email.